kdbd Privacy Policy
Your privacy matters to us. This policy explains exactly what personal data kdbd collects, how it is used, who it may be shared with, and the rights you hold as a kdbd player in Bangladesh.
Introduction and Scope
This Privacy Policy ("Policy") describes how kdbd ("the Platform", "we", "us", "our") collects, processes, stores, and protects personal data belonging to individuals ("you", "the User", "the Player") who access or use the kdbd website and its associated gaming, betting, and account-management services. By registering a kdbd account or using any kdbd service, you acknowledge that you have read and understood this Policy and that you consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, you must not use the kdbd platform.
This Policy applies to all kdbd players registered from Bangladesh and covers all personal data processed in connection with your use of the platform — whether you access kdbd via a mobile browser, a desktop browser, or any other supported interface. This Policy should be read alongside the kdbd Terms & Conditions, which govern the overall relationship between kdbd and its players. In the event of any conflict between this Policy and the Terms & Conditions regarding data handling, this Policy shall take precedence on data protection matters.
🔐 Your Data Is Not Sold
kdbd does not sell, rent, or trade your personal data to third-party marketers or advertisers under any circumstances. Your data is used solely to operate, maintain, and improve the kdbd platform and to comply with applicable legal obligations. The only third parties who may access limited portions of your data are those strictly necessary to deliver kdbd's core services — game providers, payment processors, identity verification partners, and regulatory compliance tools — all governed by data processing agreements with appropriate confidentiality obligations.
Privacy at a Glance
Six key commitments that define how kdbd handles your personal information.
SSL Encryption
All data transmitted between your device and kdbd is protected by 256-bit SSL encryption. Your account credentials are stored in hashed form.
No Data Sales
kdbd never sells, rents, or trades your personal data to third-party advertisers or data brokers. Period.
Mobile Payment Privacy
bKash, Nagad, Rocket, and Upay transaction details are processed by the respective payment providers and are not stored in full on kdbd servers.
Right to Deletion
You may request deletion of your account and personal data at any time by contacting support, subject to legal retention obligations for financial records.
Cookie Control
kdbd uses only essential and analytics cookies. No third-party advertising cookies are placed on your device. You can manage cookie preferences from your browser settings.
Contact Us Anytime
For any privacy question, data access request, or complaint, email [email protected]. We respond in English and Bengali within 24 hours.
1. Information We Collect
kdbd collects personal data that you provide directly when registering or using the platform, data generated automatically through your use of the platform, and data obtained from trusted third-party verification partners where required for identity and payment verification. We collect the minimum data reasonably necessary to provide a safe, compliant, and high-quality gaming experience to players in Bangladesh.
Category 1
Registration and Account Data
When you register a kdbd account, we collect your full name, date of birth, Bangladesh mobile number, and a password you create. This information is required to create and secure your account, verify your age (you must be 21 or older), and communicate with you about your account. You may optionally provide an email address for account recovery purposes. Any information you subsequently add to your account profile — such as preferred language or notification settings — is also stored.
Category 2
KYC and Identity Verification Data
Before processing your first withdrawal, kdbd requires completion of a KYC (Know Your Customer) verification process. This may require you to submit a copy of a government-issued identity document — such as your National ID card, passport, or birth registration certificate — together with proof that your registered mobile financial account is held in your own name. KYC documents are processed by kdbd and, where a third-party identity verification service is used, by that provider under a data processing agreement with kdbd. KYC documents are stored securely and retained for the period required by applicable anti-money laundering regulations.
Category 3
Transaction and Payment Data
We record all deposit and withdrawal transactions on your kdbd account, including the method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard, or bank transfer), the transaction amount in BDT, the date and time, and the outcome. Full payment instrument details (such as full mobile wallet account numbers or card numbers) are not stored on kdbd servers — payment processing is handled by the respective payment provider, and kdbd retains only a transaction reference and partial identifier sufficient to match a payment to your account. All transaction records are retained for the minimum period required by anti-money laundering regulations.
Category 4
Technical and Usage Data
When you access kdbd, our servers automatically record technical data including your IP address, device type, operating system, browser type and version, screen resolution, language preference, the pages you visit within kdbd, the duration of your sessions, and the games you play. This technical data is used for platform security, fraud prevention, responsible gaming monitoring, and performance analytics. It is not used to build marketing profiles and is not shared with advertising networks.
2. How We Use Your Information
kdbd uses your personal data for the following purposes only. We do not use your data for purposes that are incompatible with those listed below, and we do not engage in automated decision-making that produces legal or similarly significant effects without human review.
- Account creation, maintenance, and security — to register your account, verify your identity and age, keep your account secure, and process your login requests.
- Payment processing and financial compliance — to process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and bank transfer; to conduct KYC and anti-money laundering checks; and to maintain financial transaction records as required by applicable regulations.
- Customer support — to respond to your queries, complaints, and requests submitted to [email protected]; to investigate disputed transactions; and to communicate account-related notifications via SMS or the contact method you registered.
- Responsible gaming monitoring — to track your gaming activity and identify patterns that may indicate problem gambling behaviour; to apply deposit limits, session alerts, or self-exclusion measures you request; and to fulfil our obligations to promote responsible gaming practice among Bangladesh players.
- Platform security and fraud prevention — to detect and investigate suspicious account activity, duplicate accounts, bonus abuse, collusion, unauthorised access attempts, and other forms of fraud or prohibited conduct as defined in the kdbd Terms & Conditions.
- Platform improvement and analytics — to analyse aggregated, anonymised usage patterns in order to improve the kdbd platform's performance, game selection, payment flow, and overall user experience. Analytics data is processed in aggregated form and is not linked back to individual player profiles for marketing purposes.
3. Legal Basis for Processing
kdbd processes your personal data only where a valid legal basis exists. The following table summarises the legal basis applicable to each category of processing activity.
4. Sharing Your Information
kdbd does not sell or rent your personal data to any third party. We share your personal data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose. All third parties who receive personal data from kdbd are required to process that data in accordance with applicable data protection standards and under contractual obligations of confidentiality.
Category A
Service Providers and Technology Partners
kdbd works with third-party service providers who are necessary to operate the platform. These include game content providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi; payment processing partners including the operators of bKash, Nagad, Rocket, and Upay integrations; identity verification providers who assist with KYC processing; cloud hosting and server infrastructure providers; and customer support software providers. Each of these partners receives only the minimum personal data required to perform their specific function and is prohibited by contract from using that data for any other purpose.
Category B
Legal and Regulatory Disclosure
kdbd may disclose your personal data to law enforcement agencies, financial intelligence units, courts, or other regulatory authorities where required by applicable law, court order, or regulatory direction. We will, where legally permissible, notify you of such a disclosure request before responding. Where notification would be prohibited by law (for example, in connection with a criminal investigation), we will not be able to inform you in advance. kdbd cooperates fully with lawful requests from competent authorities and does not contest legally valid demands for data disclosure.
Category C
Business Transfers
In the event that kdbd undergoes a merger, acquisition, restructuring, or sale of all or part of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. Where such a transfer occurs, the acquiring entity will be required to honour this Privacy Policy or to notify you of any material changes before any new processing activities begin. You will be informed of any such transfer via your registered contact details.
5. Cookies and Tracking Technologies
kdbd uses cookies and similar tracking technologies on its website to ensure the platform functions correctly, to keep your session secure, and to understand how players use the platform. We do not use third-party advertising cookies. The following types of cookies are used on kdbd:
- Essential cookies — required for the platform to function. These include session authentication tokens, CSRF protection tokens, and language preference cookies. These cookies cannot be disabled without breaking core platform functionality.
- Performance and analytics cookies — used to collect anonymised data about how players navigate the platform, which pages are visited most frequently, and where errors occur. This data is used exclusively for platform improvement. Analytics data is aggregated and does not identify individual players.
- Functionality cookies — used to remember your preferences, such as your selected language version (English or Bengali), so you do not need to re-select it on each visit. These cookies improve your experience but are not essential to the platform's operation.
- Responsible gaming cookies — used to track session duration and trigger in-platform alerts when your session exceeds the time threshold you have set in your account responsible gaming settings. These cookies are part of kdbd's responsible gaming infrastructure and cannot be disabled for active accounts.
You can manage non-essential cookies through your mobile browser's settings at any time. Disabling performance or functionality cookies will not prevent you from using kdbd, but may affect some convenience features. Detailed instructions for managing cookies in common Bangladesh mobile browsers (Chrome for Android, Samsung Internet, and Safari for iOS) are available by contacting [email protected].
6. Data Retention
kdbd retains your personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law. The following retention periods apply to the main categories of personal data we hold.
7. Your Rights
As a kdbd player, you have the following rights regarding your personal data. To exercise any of these rights, contact [email protected] with your registered mobile number and a description of your request. kdbd will acknowledge your request within 5 business days and aim to fulfil it within 30 calendar days. For complex requests, we may extend this period by a further 30 days, in which case we will notify you.
- Right of access — you may request a copy of all personal data kdbd holds about you, together with information about how it is used and with whom it has been shared.
- Right to rectification — if any personal data kdbd holds about you is inaccurate or incomplete, you may request that it be corrected or updated. For account name corrections, supporting identity documentation will be required.
- Right to erasure — you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent, or where it was processed unlawfully. This right is subject to kdbd's legal obligation to retain certain data for anti-money laundering and regulatory compliance purposes.
- Right to restriction — you may request that kdbd restricts processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or where you have objected to processing based on legitimate interest.
- Right to data portability — where processing is based on your consent or on contractual necessity and is carried out by automated means, you may request that kdbd provides your personal data to you in a structured, commonly used, machine-readable format.
To exercise any of the above rights, please email [email protected] from your registered email address (if provided) or include your registered Bangladesh mobile number in the message body so we can verify your identity before processing your request. We will not charge a fee for handling rights requests unless they are manifestly unfounded or excessive.
8. Data Security
kdbd implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include 256-bit SSL/TLS encryption for all data in transit between your device and our servers; bcrypt hashing of account passwords so that no readable password is ever stored; access controls that limit internal staff access to personal data on a strict need-to-know basis; regular security audits of the platform infrastructure; and two-factor authentication available to all registered players via SMS OTP.
No data security system is entirely impenetrable, and kdbd cannot guarantee the absolute security of your personal data. In the event of a data breach that is likely to result in a risk to your rights and freedoms, kdbd will notify affected players via their registered contact details as soon as reasonably practicable after becoming aware of the breach. If you believe your kdbd account has been compromised, contact [email protected] immediately so that we can take steps to secure your account.
9. Minors and Age Verification
kdbd is strictly an adult platform. The minimum age to register and use kdbd is 21 years. We do not knowingly collect or process personal data belonging to individuals under the age of 21. Age verification is conducted at the point of registration and is repeated prior to processing withdrawal requests as part of the KYC process. If we discover that personal data has been provided by a person under 21, we will immediately suspend the account, void any associated transactions, and delete the personal data concerned as quickly as our legal obligations permit.
⚠ Report Underage Access
If you are aware that a person under 21 years of age has registered or is using a kdbd account, please report this immediately to [email protected]. Include as much detail as you are able to provide. kdbd treats all underage access reports as high-priority matters and will investigate within 24 hours of receipt. If you are a parent or guardian concerned about a minor's access to online gambling platforms, we encourage you to use parental control software on shared devices and to ensure that your own kdbd login credentials are kept strictly private.
10. Changes to This Privacy Policy
kdbd reserves the right to update or amend this Privacy Policy at any time. When we make changes, we will update the "Last Updated" date at the top of this page and, where the changes are material, notify registered players via their registered mobile number or email address. Your continued use of kdbd following notification of any change constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically so that you remain informed about how kdbd protects your personal data. If you have any questions about changes to this Policy, contact [email protected].
Contact and Data Controller
kdbd is the data controller for all personal data collected through the kdbd platform. For any privacy-related enquiry, data subject rights request, or complaint regarding the handling of your personal data, please contact the kdbd support team. All privacy communications are handled in English and Bengali and will receive an acknowledgement within 5 business days.
Privacy Contact Email
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